KATHERINE EQUITAS LLC wants you to be delighted with your purchase. Our Refund and Returns Policy ensures a hassle-free process for returns and refunds. For assistance, contact us at [email protected] or +1 217-721-5459.
1. Return Eligibility
- Items are eligible for return within 30 days of delivery.
- Products must be unworn, unwashed, undamaged, and in original packaging with tags attached.
- Custom or personalized items (e.g., monogrammed dresses or bespoke alterations) are non-returnable unless defective.
- Sale or clearance items may be eligible for exchange only, subject to availability.
2. Return Process
- Contact us at [email protected] with your order number and reason for return.
- We will provide a prepaid return shipping label for U.S. orders. For international orders (when available), customers are responsible for return shipping costs unless the item is defective.
- Package the item securely and include the original packing slip.
- Drop off the package at the designated carrier within 7 days of receiving the return label.
3. Refunds
- Refunds will be issued to the original payment method within 5-10 business days of receiving the returned item.
- Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
- Refunds exclude any customs duties or taxes for international orders.
4. Exchanges
- Exchanges are subject to product availability. If the desired item is unavailable, we will issue a refund or store credit.
- To exchange, follow the return process and place a new order for the replacement item. We’ll waive shipping fees for the replacement if the original return was due to our error.
5. Defective or Incorrect Items
- If you receive a defective or incorrect item, contact us within 7 days of delivery with photos and details. We will provide a prepaid return label and issue a replacement or full refund, including shipping costs.
6. Non-Returnable Items
- Gift cards, undergarments, or items marked as “final sale” are non-returnable.
- Items damaged due to misuse or improper care are not eligible for return.
7. Contact Us
For return or refund inquiries: KATHERINE EQUITAS LLC 1623 Woodland Ave, Des Moines, IA 50309 Email: [email protected] Phone: +1 217-721-5459