KATHERINE EQUITAS LLC is dedicated to providing efficient and reliable shipping for our women’s dresses. This Shipping Policy outlines our shipping procedures, costs, and delivery expectations. For inquiries, contact us at [email protected] or +1 217-721-5459.
1. Shipping Destinations
- Domestic: We ship to all 50 U.S. states, including Alaska and Hawaii.
- International: International shipping is planned for select countries (e.g., Canada, UK, EU) starting in 2026. Check our website for updates on available destinations.
2. Shipping Rates and Methods
- Free Standard Shipping: Available on orders over $100 within the U.S. (3-7 business days, depending on location).
- Standard Shipping: $5.99 flat rate for orders under $100 (3-7 business days).
- Expedited Shipping: $15.99 (1-3 business days).
- International Shipping: Rates and delivery times vary by country and will be calculated at checkout once available.
We partner with eco-conscious carriers (e.g., USPS, FedEx, UPS) offering carbon-neutral options where possible.
3. Order Processing
- Orders are processed within 1-2 business days of purchase confirmation.
- Orders placed after 2:00 PM CST or on weekends/holidays will be processed the next business day.
- You will receive a confirmation email with tracking information once your order ships.
4. Delivery Expectations
- Delivery times are estimates and may vary due to weather, holidays, or carrier delays.
- We are not responsible for delays caused by incorrect shipping addresses provided by the customer. Please verify your address at checkout.
- For international orders (when available), customers are responsible for customs fees, duties, or taxes.
5. Lost or Damaged Packages
- Lost Packages: If your order is lost in transit, contact us within 30 days of the shipping date. We will work with the carrier to locate it or provide a replacement/refund.
- Damaged Items: If your order arrives damaged, contact us within 7 days with photos of the damage for a replacement or refund.
6. Shipping Address Changes
Requests to change shipping addresses must be made before the order is processed. Contact us immediately at [email protected]. We cannot guarantee changes once the order has shipped.
7. Contact Us
For shipping-related questions, reach out to: KATHERINE EQUITAS LLC 1623 Woodland Ave, Des Moines, IA 50309 Email: [email protected] Phone: +1 217-721-5459